Questions You Might Have

Q Why would I need a service plan?

A When you pay for service as you go, you never know when a big, expensive bill will come. Customers who need only a tune-up one year can have three or four service calls the next. Our service plans eliminate these ups and downs and allow you to rest easy, knowing we'll be there quickly whenever you have a problem.

Q What about the cost?

A Every system should be tuned up once a year. (It saves you up to 10% on your oil bills and prevents other problems from developing.) Our normal tune-up costs approximately $119, but it's included in both plans.

Now consider what happens if your system needs repairs. Including labor, a burner motor can cost over $160. A blower motor can run twice that much. A new circulator will set you back over $250, a zone valve $220 and a triple aquastat can run as high as $400. If any of these repairs are done after normal business hours, labor costs climb to time and a half.

Our service plans cover all of this and much more. For less than the price of one cup of coffee a day, you can eliminate worrying about virtually anything that can go wrong with your heating system.

Q Which plan is best for me?

A It depends on the level of protection you desire. Our Silver Plan includes many items that typically need repair, and you never pay for overtime labor on emergency calls, no matter when your system breaks down. Our Gold Plan does all that and more, covering just about anything that can go wrong with your heating system, including some very costly items. For instance, if you have more than one zone, they're all covered. Please contact us to receive detailed information and current pricing for each plan.  Both plans include our Loyalty Credits.

Q What are “Loyalty Credits”?

A Each year you buy a service plan, you earn $50 toward the replacement of furnaces or boilers, burners, air conditioners, etc. You can accumulate up to $500 in credits. It's our way of rewarding you for your loyalty. See the agreement for details. Don't hesitate to call us if you have any questions.

Q Is all the service done by your own people?

A Yes. We maintain a full-time staff of highly trained technicians who continually attend courses to stay up-to-date with the latest technology.

Q Will I be charged for labor on parts not covered by the service plan?

A Yes, although there is very little our Gold Plan doesn't cover.

Q If there are parts on these plans that my system doesn't have. Am I paying for them?

A No. You're paying only for the parts your system has. For example, a furnace system has a blower that sends hot air through the vents, while a boiler has a circulator that sends hot water through pipes. The price of the plan takes this into account.

Q Can I spread out the cost of the plan(s) in small monthly payments?

A Yes. You can make convenient monthly payments through our budget plan.

Q Do you also cover central air conditioning systems?

A Yes, we're experts at it. And when you get our air conditioning coverage along with a heating plan, you save $50 on its cost.

Q What about oil tanks?

A We offer a Tank Protection Plan for the repair and replacement of oil tanks, which includes reimbursement for cleanup costs in the unlikely event of an oil release. You can find this plan on the back of our heating service plan.

Q How do I get started?

A Just call us or click on the "Contact Us" page and send us an email. 

Please don't wait until you have a problem and face a big bill. Take care of this now, so you can rest easy all year long.

If you have any questions, call us at 215-563-0800 or 610-789-6340.